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by Ken W on High Purity Water
Thank you very much.

Hello there High Purity Team – I wanted to take the opportunity to express my sincere gratitude for the exceptional customer service provided by the High Purity Water team. I recently had a nasty water leak in my existing ( 10+year old ) water filtration system and reached out to the HP team for emergency assistance. I explained my predicament (travelling abroad) to Marlene and she was very understanding – going out of her way to rearrange work schedules such that a technician could visit my home in short order. When the technician ( I believe the name was Jason (initials JS), but not 100% sure) arrived, he was immediately able to diagnose and correct the problem in short order. I was not personally at home, but my wife found him to be extremely professional, knowledgeable, and personable.Prior to this most recent experience, I was not a customer of High Purity Water ; but, I can assure you that given this very positive experience, I would absolutely consider (and recommend) High Purity Water for my home filtration needs. Again – thank you very much for your assistance . It was very much appreciated and is a testament to High Purity’s commitment to customer service.Thanks again and best regards, Ken.

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